Fecha: 04/03/2023
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30-1-2020 — Customer advisory – Novel Coronavirus


Dear Valued customers,

We would like to share the latest update on the spread of a new coronavirus in the city of Wuhan, and our operational plans and guidelines in response to this crisis.

We are monitoring the situation very closely to ensure the safety of our employees whilst working towards minimizing any possible impacts on our operations and damages to our customers’ valuable cargoes. At this stage, we have not reported any confirmed cases of the infection to our employees within HMM organization.

Acknowledging the potential threats to the health and safety of our employees, we are taking all necessary precautions and preventive measures by accepting all governmental regulations and guidelines.

According to a recent Central Government notice, all companies have been asked to extend the Lunar New Year holiday until 3rd February for Mainland China. The re-open date is varied from city to city per local government authorities, and therefore our offices in Shanghai, Ningbo, Nanjing and Qingdao will be closed until 9th February.

The safety of our employees is our top priority. We therefore ask for your kind understanding on our limited in-office operations under this emergency situation. All our local staffs are on standby and will work from home to assist you with all your needs.

HMM Operations
1. Terminal Operations: Remained open and operate as usual except for Wuhan port.
2. Customer Service (CSR): Our CS teams are telecommuting and operating an extended on-duty plans to mitigate any possible impact to our customers’ shipments and cargo plans. Our staffs are open to any form of electronic exchange and will assist you via e-mail, fax, and phone call.
3. Vessel Operations: Our vessels and terminals will operate uninterrupted except Wuhan port. We have distributed the Emergency Response Guidelines of Novel Coronavirus to all our vessel operators and crews.

All our crews are closely monitoring the situation and will take all necessary precautions to protect themselves from the exposure to the infection. The actions may involve more blanked sailings, port-skips and vessel schedule change.

HMM local Offices and Staffs

There have been no case reported with infection of this novel coronavirus within the HMM organization.

Office re-open date

Office Name Address Re-open date

China, Shanghai, Huang Pu Qu, Xi Zang Zhong Lu, No18, 33~34
10th Feb 2020

Room 901-902, Dongnan Building, No.258 Changle Road,
Yinzhou District, Ningbo, Zhejiang, China 315040
10th Feb 2020

Room 2901, The Exchange Tower No.1, Nanjing Road No.189,
Heping District, Tianjin, China
3rd Feb 2020

Room 1202, Bldg. B, Cosco Plaza, 61 Hongkong Central Road,
Qingdao, 266071 P. R. China
10th Feb 2020

3rd Feb 2020

B2,15/F, Golden Eagle International Executive Office
Building,89#,Hanzhong Road, Nanjing, Jiangsu Province,
10th Feb 2020

Room 2916,China Merchant Bank Building,No.518,Jian She
Closed until further notice
*subject to local government notice to update

South China / Hong Kong
Office Name Address Re-open date

Hong Kong
Suites 2201~2, 22/F, Tower 2, Nina Tower, 8 Yeung Uk Road,
Tsuen Wan, NT, Hong Kong
29th Jan 2020

Room 1215-1216, Worldwide Plaza, 158 Wusi Road, Fuzhou
City, Fujian China
10th Feb 2020

1706-7, Tower B, Center Int’l Plaza, 161 Linhexi Rd, Tianhe,
Guangzhou, 51000, PRC.
10th Feb 2020

Units 3703-3709, 37/F, Shun Hing Square, Di Wang Commercial
Centre, 5002 Shennan Road East, Shenzhen, China.
10th Feb 2020

Unit 2610-2611, The Bank Centre, No. 189 Xia He Road,
Xiamen, Fujian, 361003, China
10th Feb 2020

Room 807, West Tower, Yihua Commercial Centre, Zhongshan
3rd Road, East District, Zhongshan, 528400, China
10th Feb 2020
*subject to local government notice to update

Please also kindly note that the third-party operations may be affected including but not limited to custom
clearance, port operations, rail and truck movements. We will keep you updated of any changes to the current
situations and our operating plans.

Should you have any inquires and/or questions, please feel free to contact your HMM local representative.

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