//2nd updated// Customer advisory – Novel Coronavirus (0203)
Dear Valued customers,
We would like to share the latest update on the spread of a new coronavirus in the city of Wuhan, and our operational plans and guidelines in response to this crisis.
We are monitoring the situation very closely to ensure the safety of our employees whilst working towards minimizing any possible impacts on our operations and damages to our customers’ valuable cargoes. At this stage, we have not reported any confirmed cases of the infection to our employees within HMM organization.
Acknowledging the potential threats to the health and safety of our employees, we are taking all necessary precautions and preventive measures by accepting all governmental regulations and guidelines.
According to a recent Central Government notice, all companies have been asked to extend the Lunar New Year holiday until 9th February for both mainland China and Hong Kong. The re-open date is varied from city to city per local government authorities. However, all our local staffs are on standby and will work from home to assist you with all your needs.
1. Terminal Operations: Remained open and operate as usual.
2. Customer Service (CSR): Our CS teams are telecommuting and operating an extended on-duty plans to mitigate any possible impact to our customers’ shipments and cargo plans. Our staffs are open to any form of electronic exchange and will assist you via e-mail, fax, and phone call.
3. Vessel Operations: Our vessels and terminals will operate uninterrupted including Wuhan port. We have distributed the Emergency Response Guidelines of Novel Coronavirus to all our vessel operators and crews. All our crews are closely monitoring the situation and will take all necessary precautions to protect themselves from the exposure to the infection. The actions may involve more blanked sailings, port-skips and vessel schedule change.
HMM local Offices and Staffs
There have been no case reported with infection of this novel coronavirus within the HMM organization.
U.S Coast Guard (USCG) Announcement
We have been received the updated safeguard guidelines from USCG, their increased safety measures against the coronavirus are as follows:
“Non-passenger commercial vessels that have been to China (excluding Hong Kong and Macau) or embarked crewmembers who have been in China (excluding Hong Kong and Macau) within the last 14 days, with no sick crewmembers, will be permitted to enter the U.S. and conduct normal operations, with restrictions. Crewmembers on these vessels will be required under COTP authority to remain aboard the vessel except to conduct specific activities directly related to vessel cargo or provisioning operations.”
Please be advised that we are following all the necessary precautions that USCG recommends. Our vessels will arrive in U.S. without any problems and all our crews will operate and work as usual for your cargoes at the U.S terminals.
Please also kindly note that the third-party operations may be affected including but not limited to custom clearance, port operations, rail and truck movements. We will keep you updated of any changes to the current situations and our operating plans.
Should you have any inquires and/or questions, please feel free to contact your HMM local representative.
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